SUMMARY The Sales Lead is a Retail Sales Associate with additional management responsibility. He/She promotes the sale of products to customers, ensures policies and procedures are followed, and acts as Manager on Duty in the absence of the Store Manager. Additionally the Sales Lead may be asked to do administrative tasks such as counting the register, sending closing emails, etc.
Initiating and developing customer relationships, and resolving customer service issues.
Working a register to tender sales, make exchanges, refunds, transfers, etc.
Reach or exceed store sales goals and motivating sales staff to reach or exceed store sales goals.
Following and enforcing store policies with customers and employees.
Merchandise displays, signage, to promote sales.
Cleanliness and overall store appearance.
Tags merchandise and double checks for errors or corrections.
Calculates sales discounts.
Maintaining inventory and store supply levels.
Ensuring required store opening and closing duties are complete.
Operates the Monogramming and Vinyl Machine
Delegating daily tasks to associates and supervising associate activities while acting as the Manager on Duty.
Communicating with and assisting the Store Manager with any and all operations of the store.
If store has a café, following up with customer service including counter service and area cleanliness.
Special projects as assigned.
SKILLS & ABILITIES
Ability to effectively communicate orally and in writing.
Ability to speak effectively with customers and employees. Speaks clearly and persuasively in positive and negative situations.
Manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service. Excellent customer service skills.
Ability to develop solutions to “new problems” and unforeseen issues; Identifies and resolves problems in a timely manner and gathers information.
Adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events.
Ability to perform basic computer functions and utilize computer system, including point of sale software
Prioritizes and plans work activities and uses time efficiently; Ability to multi-task
Proactively takes initiative in seeking opportunities for improvements and to provide support and assistance
Excellent follow-through and follow-up
Ability to work well within a team environment
Maintains a professional appearance and attitude
Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Ability to work Part Time status (15+ hours) including nights and weekends, occasional over time, and overnight assignments as required.
Accuracy and thoroughness and monitors own work to ensure quality.
Ability to work special events (Tent Sales, Trunk Shows, Open House, etc.)
The employee frequently is required to sit, stand, and walk and must have ability to view a computer screen accurately.
The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 100 pounds.
The employee must occasionally life and or move up to 200 pounds or more with the assistance of another employee(s).
1 to 2 years in retail sales leader or key holder position experience required.
Experience in managing soft lines, interiors, gifts, or accessories.
High School Degree or equivalent
LOCATION The Boardwalk at Towne Lake 9955 Barker Cypress Cypress, TX
Apply with Manager in store or send resume to firstname.lastname@example.org