Wholesale Trade Only
All accounts must have a city or county privilege license and have a state sales tax certificate to operate as a retailer, wholesaler, or manufacturer. Merchandise purchased must be for use in manufacturing or resale.
Terms of Sale
MasterCard, Visa, American Express, Discover, or Advance Payment. We do not accept C.O.D. shipments or offer terms. All first orders must be paid with a credit card. We discourage the use of debit cards; however if this is your preferred payment method, please be aware that a pre-authorization for the Sales Order total will place your funds on hold for up to 7 days. Orders may be subject to cancellation if payment information can not be obtained by The Royal Standard after several contacts, up to the time of planned ship date.
Order cancellations at the request of the customer must be submitted in written format via fax or email.
All prices and minimums subject to change without notice. All items ordered under the minimum unit or not in appropriate multiples will be adjusted to the next multiple.
Limited quantities available for immediate shipment ONLY. Discounts are ONLY valid for orders placed at market. Reorders and orders placed after market REVERT to original price.
F.O.B. Leeds, AL. Default shipment method is UPS Ground or FedEx Ground. Orders larger in size or weight may be delivered via common carrier LTL along with over-sized and fragile items or “truck ship only” items. This policy exists to ensure reasonable shipping rates for our customers.
Customer Order Pickup
Customer must request to personally pickup merchandise from the Leeds, AL, warehouse when the initial order is placed. All orders must be prepaid with a credit card. Upon notification that the order(s) are ready for pickup, the customer must schedule a pickup date and/or pick up order(s) within 5 business days.
Once your order is ready to ship you will receive an emailed invoice containing shipping method and tracking information. Backordered items will be automatically shipped as product becomes available unless buyer previously authorizes cancellation in writing. We do not ship complete. Backorders under $60 are subject to automatic cancellation.
Damages and Claims
All discrepancies and claims must be reported to The Royal Standard within 7 days of receipt of goods. Claims are to be submitted in writing via fax or email on the claim form provided with shipment. Claims on single items $100 or greater in value will require photos supporting the claim to receive full credit. Shipping damages should be filed with the carrier.
Generally a credit will be issued instead of replacement merchandise.
Since most of The Royal Standard’s merchandise is hand-crafted, there will be some variations in color, texture, and finish, as well as slight irregularities. These are not considered flaws or defects.
Returns are not accepted without prior approval, and will result in a 15% restocking fee plus shipping. All merchandise must be returned in the original cartons and packaging.