Shipping & Returns
All website orders are shipped from our warehouse located in Leeds, Alabama. Items that are not currently in stock will ship as they become available. Please note that items ordered at the same time will not necessarily be delivered together. Orders placed after 2:00pm CST will be processed the following business day.
Standard Shipping for Retail Orders: Standard/Ground Shipping will be noted in the shopping bag before checkout and can be expected at the designated Shipping Address within 4-7 business days of processing. Charges will vary based on order totals as noted below and are applicable for orders shipping within the Continental United States only:
Merchandise Total Shipping Rate
|Order Total||Flat Shipping Rate|
|Orders Under $50||$9.95|
**Free Shipping excludes Furniture, Art, Mirrors & Lighting as well as orders shipped outside of the Continental US
2nd Business Day: Second Business Day shipping is only available on orders shipping within the Continental United States and will be sent via FedEx or UPS.
International Orders: Shipping charges for orders shipping outside of the Continental United States will be estimated at 40% of the merchandise total in the Shopping Cart and at checkout when zip code is entered. For an exact shipping charge or more information, contact Customer Service at 205-699-7892. Since International shipments will require additional shipping charges, we will contact you within two to three business days after your order has been placed, to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT), or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.
Online Returns: We hope that you will be very satisfied with your online purchase. Please inspect your shipment upon delivery and report any damages or defects. If you are not satisfied with your online purchase, you may return the item(s) within 30 days of the online purchase date to one of our retail stores or by mail. Contact our Customer Service Department at firstname.lastname@example.org to request a Return Authorization form. Returns must be in new condition with all labels still attached. Returns that adhere to our Return Policy will be refunded the purchase price less shipping. Customer is responsible for return shipping, and we suggest return via trackable common carrier. If you chose to return your order to one of our stores, you must have your order confirmation with you to receive a refund in the original form of payment. If you do not have your order confirmation, an exchange or merchandise credit will be issued on a gift card for the current selling price of the item(s). Shipping fees are non-refundable
CLICK TO DOWNLOAD A RETURN REQUEST FORM:
In Store Returns: A refund in the original form of payment, a merchandise gift card, or an exchange will be issued for returns withing 7 days of purchase with the receipt. A merchandise gift card or an exchange will be issued within 30 days with the original receipt or gift receipt. Shipping fees are non-refundable